Shipping Information
We partner with trusted carriers to deliver your Pure Spruce products to your doorstep.
Yes! We offer free standard delivery for Canadian and US orders of $70 CAD/USD or more (before taxes and after discounts are applied)Â - it's our way of saying thank you for choosing Pure Spruce.
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package's journey until it reaches your doorstep. You may also check the status of your orders and enter your Pure Spruce account using this website at any time.
If you are looking to change or cancel your order, please contact us as soon as possible by calling at (647) 366-9941 Monday - Friday, 8am - 4pm EST time or email our customer care team at support@purespruce.com
However, we will be unable to make any changes, after the package has left our warehouse.
For Canadian and US orders under $70 CAD/USD, a flat shipping rate will apply.
Canadian shipping rate will be $9 CAD for all orders under $70 CADÂ Â
US shipping rate will be $8.75 USD for all orders under $70 USD
International shipping rates will be calculated at checkout based on the destination and weight of your order. Â
If your shipping address is correct and you have not received your package, contact the carrier directly. They will be able to tell you exactly where your package is. Unfortunately, once an item has been recorded as delivered, we are unable to take responsibility for lost or stolen packages.
Please contact our customer care team by phone at (647) 366-9941 or email us at support@purespruce.com for assistance with missing or damaged items, so we can start an investigation with the courier.
To ensure accurate and timely delivery, please double-check your shipping address at checkout. Pure Spruce is not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer, and if an order is returned due to an invalid address, it will be processed as a return.
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Canada Shipping:
Once your order is placed, you will receive a confirmation email with your order details. Our dedicated team works diligently to process and fulfill your order promptly. Orders are typically processed within 1-2 business days. Once your order is processed, please allow 2-5 business days for delivery. Please note that delivery times may vary depending on your location and any unforeseen circumstances. We cannot guarantee expedited delivery to P.O. Boxes, or Territories.
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USA Shipping:
Once your order is placed, you will receive a confirmation email with your order details. Our dedicated team works diligently to process and fulfill your order promptly. Orders are typically processed within 1-2 business days. Once your order is processed, please allow 3-7 business days for delivery. Please note that delivery times may vary depending on your location and any unforeseen circumstances. We cannot guarantee expedited delivery to P.O. Boxes, or Alaska and Hawaii territories.
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International Shipping:
We offer international shipping to select destinations outside Canada, bringing the Pure Spruce experience to customers around the world.
International shipping rates will be calculated at checkout based on the destination and weight of your order.
International delivery times vary depending on the destination country’s customs processes or shipping regulations and don’t include features such as tracking information or delivery confirmation. On average, orders should arrive in 2-4 weeks.
International customers are fully responsible for all customs shipping costs, duties, and clearances related to international destinations.
Contact Us:
If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact our customer care team by phone at (647) 366-9941 or by email at support@purespruce.com
We appreciate your support and look forward to serving you with care and excellence.