At Pure Spruce, your satisfaction is our main goal. We’re confident in the quality of our products and believe you’ll love the natural goodness they offer. However, we understand that not every product will suit everyone perfectly. That’s why we’ve made it easy for you to try our products risk-free. If you’re not completely happy with your purchase, we’re here to help you get it right.

Returns:

We back the quality of our products with a full satisfaction guarantee. If a product doesn’t meet your expectations, you can request a refund within 30 days of receiving your item. To be eligible, simply reach out to us within this timeframe and share your reason for the return. Your feedback is valuable to us and helps us improve continuously.

If you purchased your product directly from our online store and need to return it, please contact us via email or phone. 

Note that the customer is responsible for return shipping costs, and we advise ensuring that the package is well-packaged and protected during transit.

Once we receive your return at our warehouse, we will process a refund for the cost of the product and any applicable taxes to the original payment method. Please note that the original shipping fees are non-refundable. Refunds will be processed automatically to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Important Notes:

For products purchased from authorized retailers, we cannot accept returns or refunds.

We do not accept exchanges at this time. Please review your order carefully before finalizing your purchase.

Due to customs regulations, we cannot accept international returns.

Orders Over $300:

For orders over $300, we have a different return policy. Please contact our customer service team directly to discuss your return options for high-value purchases. We aim to provide a tailored and satisfactory resolution for these special cases.