At Pure Spruce, we want you to be confident in your purchase. If you are not satisfied with your order, we offer a straightforward return process.

Returns:

You may request a return within 30 days of receiving your item.

To initiate a return, please contact us using the contact information provided on our website. Returns are accepted for products purchased directly from our online store.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and ensuring the item is securely packaged to prevent damage during transit.

Once your returned item is received and inspected at our warehouse, we will issue a refund for the cost of the product and any applicable taxes to the original payment method.
Original shipping charges are non-refundable.

Refunds are processed automatically to the original payment method. Please allow several business days for your bank or credit card provider to post the refund.

Important Notes:

Products purchased from authorized third-party retailers are not eligible for return or refund through Pure Spruce.

We do not offer exchanges at this time.

International orders are final sale and are not eligible for returns due to customs and shipping restrictions.

Returns must be initiated within the stated return window. Items sent back without contacting us first may not be eligible for a refund.